Corporate Headquarters
CarriersGrid
7 Greenway Plaza
Houston, TX 77046
United States
Get In Touch
Talk to an engineer, not a call queue
Sales enquiries answered within one business hour. Live incidents answered in under five minutes, any hour, any day.
Sales & Solutions
New trunks, rate decks, migrations and technical scoping.
Response within one business hour.
24/7 NOC & Support
Live service issues, route quality and escalations.
Monitored around the clock, every day.
Carriers & Partners
Bilateral interconnects, wholesale and reseller programmes.
Interconnect proposals reviewed weekly.
Speak to Us Directly
Prefer a call? Reach the CarriersGrid team by phone.
Mon–Fri, business hours (Central Time).
Send a Message
Tell us what you need
The more detail you give about destinations and volume, the more useful our first reply will be.
Thank you — your message is with the right team. Expect a reply within one business hour during working days.
Where We Are
One headquarters, one global NOC
Our operations desk runs on a follow-the-sun rota, so an escalation never waits for a timezone to wake up.
Network operations
Our 42 points of presence across six continents are unstaffed carrier facilities — all operations, escalation and engineering run from Houston and the follow-the-sun NOC rota.
Existing customer with a live issue?
Do not use this form. Email the NOC directly or raise a P1 in the client portal — both route to an on-shift engineer immediately.
What To Expect
Response times we publish because we hit them
0
Sales Enquiry Response
0
P1 Escalation Pickup
0
Trunk Provisioning
0
Route Dispute Triage
Before You Write
Quick answers
A few things people ask before making contact.
Destinations (country and fixed/mobile split), approximate monthly minutes, your current platform or SBC, and what is not working today. With that we can usually return a meaningful rate and quality comparison in the first reply rather than the third.
Yes. We run a wholesale and white-label programme with margin structures designed for resale, plus per-tenant reporting so your own customers can be billed accurately. Reach the partnerships team directly at Octavio@carriersgrid.com.
Yes, and we keep a pre-completed pack covering the common frameworks. Mention it in your enquiry and we will send the current version alongside our data processing agreement and network architecture summary.
For the Growth plan, yes — sandbox API keys are issued immediately and a live trunk follows once KYC clears. Scale and Enterprise involve a short scoping call first, because getting the routing profile right up front saves far more time than it costs.