Radical transparency
Route quality, incident history and margin structure are visible to customers by default. We would rather lose a deal on an honest number than win one on a hidden hop.
Who We Are
Engineers who got tired of explaining someone else's outage
CarriersGrid was built by network operators who spent a decade on the customer side of bad telecom. We own the infrastructure, publish the numbers, and answer for both.
Our Story
A backbone built the way we always wished someone would build one
In 2016 our founding team was running voice for a multinational contact-centre group. Between four vendors, nobody could say with confidence which hop had degraded a call — every incident review ended with a shrug and a credit note.
So we started buying our own interconnects. First one region, then three. Today CarriersGrid runs 42 points of presence across six continents, terminating into more than 150 countries, and the operating principle has not changed: if we are going to sell a route, we should be able to see every hop on it.
That is why our dashboard exposes the same route-quality data our own engineers use, why our SLA credits are automatic rather than claim-based, and why the person who answers your escalation at 3am can actually change a routing policy rather than open a ticket with an upstream.
2016
First interconnect
Founded in Houston, Texas with a single Tier-1 interconnect in Ashburn and three enterprise customers.
2018
European core online
London and Frankfurt PoPs commissioned, opening EU data residency and DE-CIX peering for regulated clients.
2020
Routing engine v1
Live quality scoring replaced static least-cost routing, cutting average post-dial delay across the grid by 34%.
2022
APAC & CPaaS launch
Singapore, Tokyo and Sydney went live alongside the first public voice and verification APIs.
2024
10 billion minutes
Monthly routed volume crossed ten billion minutes with the 99.999% platform SLA held for eleven consecutive quarters.
2026
42 PoPs, six continents
Latest expansion adds Bogotá, Warsaw and Mumbai edges, plus regional fraud scoring in every core cluster.
0
Founded
0
Team Members
0
Enterprise Clients
0
Consecutive SLA Quarters
What Drives Us
Three commitments we are willing to be measured on
Our Mission
Give every enterprise the kind of voice infrastructure that used to be reserved for national carriers — without the procurement theatre, opaque routing or twelve-month lock-ins that usually come attached.
Our Vision
A single global grid where a call from Lagos to Lisbon is as predictable, observable and inexpensive as an API request — and where the operator can prove it rather than promise it.
Our Promise
No grey routes, no undisclosed transit, no quality figures we would be embarrassed to show you. If a route degrades, you will hear it from our dashboard before you hear it from your customers.
Engineer-first support
Every escalation reaches somebody who can read a SIP trace and change a routing policy. No tiered script, no handoff queue, no "have you tried restarting the SBC".
Compliance as infrastructure
Licensing, data residency and fraud controls are designed into the platform per region — not bolted on when a procurement questionnaire arrives.
Leadership
The people accountable for the grid
A leadership team drawn from carrier operations, security engineering and enterprise networking — all of whom have carried a pager.
EH
Elena Hartwell
Chief Executive Officer
Fifteen years in international carrier operations before co-founding CarriersGrid.MB
Marcus Beaumont
Chief Technology Officer
Architected the routing engine and the multi-region SBC topology behind it.PN
Priya Nandakumar
VP, Network Operations
Runs the 24/7 NOC and owns the platform availability number end to end.SA
Samuel Adeyemi
VP, Regulatory & Compliance
Holds the licensing and data-residency framework across all 150+ markets.
Standards & Governance
Audited, licensed, documented
ISO 27001 Aligned
Information security management mapped to ISO 27001 controls with annual third-party review.
GDPR & Data Residency
EU traffic and call recordings pinned to European clusters with documented processing agreements.
STIR/SHAKEN
Full attestation signing on North American traffic, with call-authentication reporting per trunk.
Regional Licensing
Locally licensed or partnered interconnects in every regulated market we terminate into.
Want to meet the engineers, not the sales deck?
Book a 30-minute technical session. Bring your traffic profile and your hardest destination — we will tell you plainly what the grid can do with it.